Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never due to any fundamental areas of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach through which individuals add their knowledge into a common storehouse (say for example a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren’t an exclusive the main methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works in early the main 20th century. The analysis learned that when workers know they’re being monitored throughout an experiment, the outcome of the experiment usually are different than those achieved by workers taking part in an identical experiment who’re unaware that they’re being monitored. Sometimes the gap is positive, and frequently the gap is negative, when workers know they’re being observed throughout an experiment, the final results will often be skewed, and also this have to be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which a lot of people have referred to as a pyramid. At the end will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that it’s impossible for folks to get the objective of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach through which individuals add their knowledge into a common storehouse (say for example a database) is actually a codification strategy, or push strategy. One other answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be used as part of the 5 Whys method of addressing the foundation of an problem. The diagram concept was created by Kaoru Ishikawa, in fact it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in design for employee training programs.
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