For those who have made the decision and made a decision to buy a number on your business then there are numerous factors you should look at prior to committing yourself. We’ve put a few points down we think all customers should think about before they hit the ‘buy now’ button.
So how do you start when you need to purchase lots. Most businesses either have existing relationships with curret telecommunication providers or begins search online. Searching on line can be quite a daunting process as you will be up against pages and pages of suppliers promoting you their wares. Enter the term ‘buy 0845 numbers’ into Google and you will probably see might know about mean, you may be bombarded with terms like ‘free’, ‘memorable’, ‘no contract’. How do you select the right provider?
In case you considered these main points than the should help steer you within the right direction.
1) Exactly what do you will get to your buck? Check the details in it and enquire of the business to explain what you can get when you buy several. Could it be only the number translation for your landline or mobile or would you get เบอร์มงคล included in the price? Extra services may range from advanced IVR build, time of day routing, call queuing, fax to email and call whisper. Many companies will give you these facilities but they’ll increase extra for the kids so check what’s contained in the price.
2) Competitive pricing – there are plenty of resellers out there which will be offering numbers for ‘free’. I’d continually be more cautious about these because you should always consider ‘why is it free?’, ‘what’s the after sales service like?’ etc.. Nobody is proclaiming that there exists anything wrong with free numbers it’s just it is best to check behind the curtain a bit before jumping in.
3) Exactly what is the network like? What kind of UK presence do they have? Are they going to handle high call volumes? Precisely what is their disaster recovery like? A lot of people seem to ignore these points before the number they bought falls and their customers can’t reach out to them.
4) I’m not pleased with my current provider so can one take my number elsewhere? This again can often be overlooked from the beginning with customers being blinded by ‘free numbers’ and ‘inclusive minutes’. Before you buy your number make sure that you ask the company whether they have porting agreements set up because of the major networks because sometimes things do go wrong and the steer clear of most to happen will be told you can’t port your number away since your provider doesn’t have any porting agreements in place. Personally, I would make sure I had an agreement in place in my number for really security and reassurance. Ensure you can terminate your contract with a notice period – normally across the 30 day mark.
5) How much control think you have over my number and services? Most providers must provide you with your personal secure online portal to control your number and services. You can monitor your call stats and hang your services. Again, you need to make sure that this can be contained in the package price and you are certainly not supposed to pay more for this.
6) Why not try prior to buying! Have a play around with the service and discover whether it’s right for you plus your business. If they’re hesitant setting you up with a demo to begin with then is someone you must do business with lasting?
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