For many years, businesses have already been replacing their analog phone lines with VoIP phone service. Rolling around in its early years, VoIP acquired its reputation among users and skeptics who touted it unreliable; however, throughout its history, this new communication technology has gained popularity and left its mark being a reliable and practical communication solution for businesses of any size.
Today, businesses use VoIP features to be touch with customers and colleagues, expand their businesses seamlessly, monitor employee performance, and create customer loyalty. By harnessing the power of the cloud, VoIP now offers a diploma of flexibility and ease that analog users just cannot experience.
While analog telephone service keeps communications fixed in a, VoIP permits you to make your small business calls on the device (office, mobile, or soft phone app) or forward them to external sites and extensions.
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Smaller businesses and entrepreneurs can also use VoIP phone service to generate the look of a bigger company with features like auto attendant and custom prompt menus.
What might you expect from a VoIP phone number service?
VoIP takes analog audio signals and converts them into digital data which is often transmitted over the internet. With less bandwidth needed to transmit the info, there’s less occurrence of jitter which then causes that choppy audio and lackluster call quality that drives everyone crazy.
Call quality, cost savings, and easy setup include the main drivers of VoIP’s success but there are lots of features and capabilities that set this communication technology apart.
They are some of the standard features you can anticipate when working with a VoIP phone service:
Call forwarding
Voicemail to email
Auto attendant, also referred to as a digital receptionist or cloud receptionist
Call continuity
Programmable keypads
App integration
Caller ID display
Call blocking
Call conferencing
Mobile capabilities
VoIP voice service can appear like a drastic switch to your communications strategy however, if you’re ready to speak to consultants, you will see that this is a simple transition.
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